TERMS & CONDITIONS
Web Dev by: The Letter Shop
These Terms and Conditions govern your use of the ‘I LOVE IRONING’ website at http://www.i-love-ironing.co.uk, your relationship with us and all bookings you may make via the ‘I LOVE IRONING’ website. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not book via ‘I LOVE IRONING’ or use the ‘I LOVE IRONING’ website.
1. The ‘I LOVE IRONING’ website is provided to you free of charge for your personal use, subject to these Terms and Conditions. By using the ‘I LOVE IRONING’ website and services you agree to be bound by these Terms and Conditions.
2. The ‘I LOVE IRONING’ website is owned and operated by ‘I LOVE IRONING’, a privately owned company. If you have any queries please contact us; contact details are available at the end of this document.
3. These Terms and Conditions do not affect your statutory rights.
4. Registration
4.1. You must ensure that the details provided by you on the booking form or at any time are correct and complete.
4.2. You must inform us immediately of any changes to the information that you provided when booking by updating your personal details.
4.3. You may register online from any area of the UK, however, please note: we only cover; Wimbledon (All areas), Colliers Wood, New Malden, Raynes Park, Morden, Earlsfield, Roehampton, Putney and Southfiels. When we cover more areas, we will imake the information available on our website.
5. Payment
5.1. There is a minimum order value of £13.50 per collection. For bookings made in the London regions of which we serve.
5.2. We ONLY accept cash (Sterling Pounds) for payment at the delivery address. If you wish to pay with a Debit or Credit Card or even with PayPal, you can do so online before delivery takes place. We DO NOT accept cheques.
6. Service Use
6.1. Hangers and polythene covers are supplied where necessary.
6.2. No online order is accepted from you until we confirm this by writing to you via email or contact in person. A contract for use of the service arises on our acceptance of your order.
6.3. Where we accept an booking, we do all that we can to ensure that your booking is fulfilled. If we are unable to fulfil a booking, we will inform you as soon as possible of this and you will not be charged.
6.4. ‘I LOVE IRONING’ will endeavour to warn you of any changes to the prices on our price list page. However, we reserve the right to change our prices without notice. Current prices will always be shown in the price list section of our website and can be obtained by telephoning the office.
6.5. Ordering our service carries with it the obligation to pay for it unless we receive from you a cancellation of or change to your booking 24 hours before the collection time. We reserve the right to charge in full for any order unless we have received notice of cancellation before the 24 hour deadline. This deadline is important since, typically, we make up the driver schedule and ironer over 24 hours in advance, where possible. Any payments you have made for bookings which have been properly cancelled will be re-credited to you.
7. Collection/delivery times
7.1. You are responsible for making suitable arrangements to arrange your collection and receive your delivery and giving us appropriate instructions. In the event that your delivery is damaged or lost after being handed over to yourself or delegated person, we do not accept liability. We reserve the right to refuse to accept orders from any customer.
8. Insurance policy
8.1. Our ironers adhere to strict protocols that include ironing all dark fabrics on the reverse to avoid any possibility of the fabrics developing a shiny surface and a strict no smoking policy to ensure your laundry is returned fresh, odour and crease free. In the unlikely event of any garments being damaged we will compensate to a maximum £30 per item. Each claim must be made at the time of receipt of ironed items. Any iron damaged or shiny items you include with your load will be returned un-ironed to avoid any misunderstanding regarding liability for damage.
8.2. Leather items. buttons, buckles beading and any other type of decoration is processed entirely at owners risk.
9. Intellectual property
9.1. All content and programming of the ‘I LOVE IRONING’ website is the property of ‘I LOVE IRONING’.
9.2. No licence is granted to you in these Terms and Conditions to use any trade mark of ‘I LOVE IRONING’or its affiliates or licensors.
10. Amendments
10.1. We may update these Terms and Conditions from time to time and any changes will be notified to you via a suitable announcement on the ‘I LOVE IRONING’ website. The changes will apply to the use of the ‘I LOVE IRONING’ website after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to order from ‘I LOVE IRONING’ or use the ‘I LOVE IRONING’ website. If you continue to use the ‘I LOVE IRONING’ website after the date on which the change comes into effect, your use of the ‘I LOVE IRONING’ website indicates your agreement to be bound by the new Terms and Conditions.
I LOVE IRONING
80 Marlborough Rd
Wimbledon
London
SW19 2HG
UK
Telephone: 07949 683011
1. The ‘I LOVE IRONING’ website is provided to you free of charge for your personal use, subject to these Terms and Conditions. By using the ‘I LOVE IRONING’ website and services you agree to be bound by these Terms and Conditions.
2. The ‘I LOVE IRONING’ website is owned and operated by ‘I LOVE IRONING’, a privately owned company. If you have any queries please contact us; contact details are available at the end of this document.
3. These Terms and Conditions do not affect your statutory rights.
4. Registration
4.1. You must ensure that the details provided by you on the booking form or at any time are correct and complete.
4.2. You must inform us immediately of any changes to the information that you provided when booking by updating your personal details.
4.3. You may register online from any area of the UK, however, please note: we only cover; Wimbledon (All areas), Colliers Wood, New Malden, Raynes Park, Morden, Earlsfield, Roehampton, Putney and Southfiels. When we cover more areas, we will imake the information available on our website.
5. Payment
5.1. There is a minimum order value of £13.50 per collection. For bookings made in the London regions of which we serve.
5.2. We ONLY accept cash (Sterling Pounds) for payment at the delivery address. If you wish to pay with a Debit or Credit Card or even with PayPal, you can do so online before delivery takes place. We DO NOT accept cheques.
6. Service Use
6.1. Hangers and polythene covers are supplied where necessary.
6.2. No online order is accepted from you until we confirm this by writing to you via email or contact in person. A contract for use of the service arises on our acceptance of your order.
6.3. Where we accept an booking, we do all that we can to ensure that your booking is fulfilled. If we are unable to fulfil a booking, we will inform you as soon as possible of this and you will not be charged.
6.4. ‘I LOVE IRONING’ will endeavour to warn you of any changes to the prices on our price list page. However, we reserve the right to change our prices without notice. Current prices will always be shown in the price list section of our website and can be obtained by telephoning the office.
6.5. Ordering our service carries with it the obligation to pay for it unless we receive from you a cancellation of or change to your booking 24 hours before the collection time. We reserve the right to charge in full for any order unless we have received notice of cancellation before the 24 hour deadline. This deadline is important since, typically, we make up the driver schedule and ironer over 24 hours in advance, where possible. Any payments you have made for bookings which have been properly cancelled will be re-
7. Collection/delivery times
7.1. You are responsible for making suitable arrangements to arrange your collection and receive your delivery and giving us appropriate instructions. In the event that your delivery is damaged or lost after being handed over to yourself or delegated person, we do not accept liability. We reserve the right to refuse to accept orders from any customer.
8. Insurance policy
8.1. Our ironers adhere to strict protocols that include ironing all dark fabrics on the reverse to avoid any possibility of the fabrics developing a shiny surface and a strict no smoking policy to ensure your laundry is returned fresh, odour and crease free. In the unlikely event of any garments being damaged we will compensate to a maximum £30 per item. Each claim must be made at the time of receipt of ironed items. Any iron damaged or shiny items you include with your load will be returned un-
8.2. Leather items. buttons, buckles beading and any other type of decoration is processed entirely at owners risk.
9. Intellectual property
9.2. No licence is granted to you in these Terms and Conditions to use any trade mark of ‘I LOVE IRONING’or its affiliates or licensors.
10. Amendments
10.1. We may update these Terms and Conditions from time to time and any changes will be notified to you via a suitable announcement on the ‘I LOVE IRONING’ website. The changes will apply to the use of the ‘I LOVE IRONING’ website after we have given notice. If you do not wish to accept the new Terms and Conditions, you should not continue to order from ‘I LOVE IRONING’ or use the ‘I LOVE IRONING’ website. If you continue to use the ‘I LOVE IRONING’ website after the date on which the change comes into effect, your use of the ‘I LOVE IRONING’ website indicates your agreement to be bound by the new Terms and Conditions.
I LOVE IRONING
80 Marlborough Rd
Wimbledon
London
SW19 2HG
UK
Telephone: 07949 683011
07949 683 011